Common questions
WHY DO PRODUCTS TAKE 7 TO 21 DAYS TO ARRIVE?
We work with products priced well below the market, and for this we need to work with international suppliers (USA, Europe and Asia).
Therefore, when a new order is placed in our store, we send the request to our suppliers and they send it directly to your home.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code to you directly to your email within 3 business days, this is because our suppliers (industries that manufacture the products) ask for this period.
If even after this period you have not received the tracking code, send us an email to: contato@pontoocon.com including your order number (something like #4321) and we will give you a position within a maximum of 24 hours.
MY TRACKING CODE IS NOT SHOWING THE INFORMATION.
Yes, on the way between the country of origin and the country of destination, there are really no updates, as there is no movement of the package. He will notify you as soon as he arrives in Brazil. It will then notify you of each movement, just as we are used to with internal orders.
IS THERE ANY FEES THAT I STILL HAVE TO PAY FOR THE PRODUCT?
No, just the full value of the normal product, as our products are not taxed by Customs or the post office (charge R$ 15.00), but if any type of tax occurs, we assume responsibility and pay any type of tax .
Just send us an email to: